· Not opened yet? Refund it yourself in full within 7 days of payment — no questions asked.
· Not as described, faulty or never delivered? You get a refund, even after opening it.
· Subscriptions can be cancelled any time; you keep access until the end of the paid period.
· Refunds go back to the original payment method within 3 business days of approval.
1. Instant refunds before delivery starts
From your order history (or guest order lookup) you can refund an order in full, without asking the Creator, when:
| Product type | Instant full refund while | Delivery counts as started when |
|---|---|---|
| Digital files and links e-books, templates, files | within 7 days of payment and before delivery starts | you download the first file or open the link |
| Services (one-time) classes, coaching | within 7 days of payment and before the Creator marks the service as started | the Creator marks the service as started |
| Services (subscription) | within 7 days of each renewal and before that period's service starts | as above |
| Events | any time before the event starts | the event start time |
2. Consumers in the EU, EEA and UK
You have a 14-day right to withdraw from a purchase of digital content or digital services. For digital content delivered immediately (downloads, links, licence keys), the right ends when delivery begins (you start the download or streaming) only if you gave your express consent to immediate delivery and acknowledged that you would lose the right of withdrawal. Without that consent and acknowledgement, or before delivery begins, you can withdraw within 14 days of purchase using the instant refund in section 1 or by emailing help@paydream.io. For services, if you ask us to start within the 14 days and then withdraw, we may deduct an amount proportionate to what was already provided.
3. Not as described, faulty or not delivered
If a product materially differs from its description, does not work, or you never receive access, you are entitled to a refund even after opening it. Request it from your order (choose "not as described" or "not received") or email help@paydream.io within 3 months of delivery, and within 30 days of noticing the problem. The Creator cannot refuse this kind of request; AZET decides it based on the product page and the evidence from both sides.
4. Other refund requests
Outside sections 1–3 (for example after a file has been downloaded) you can still send a refund request with a reason (10–500 characters). The Creator answers within 1 business day; if it does not, PayDream reviews the request. If you disagree with a refusal, email help@paydream.io and we will review it within 3 business days.
5. Subscriptions
- Cancel any time from your account. No further renewals are charged and you keep access until the end of the period you paid for.
- For subscriptions with an interval of 3 months or more, cancelling mid-term refunds the months not yet started (period amount × remaining months ÷ interval, rounded down). There is no cancellation fee.
- Refunding a subscription payment ends that subscription immediately.
6. How refunds are paid
Approved refunds are made by AZET LLC to the original payment method, in the original currency (KRW), within 3 business days of approval. Your bank or card issuer may take 3–10 business days to show it, and any currency conversion is applied by them. Tax included in the price is refunded with it. Partial refunds return the stated amount; the rest of the order stays active. A refunded order's files, links and licence keys are disabled.
7. Contact
AZET LLC · help@paydream.io · +1 330-350-8496 · 6545 Market Ave N Ste 100, Canton, OH 44721, USA. Buyers in Korea are also covered by the Korean 환불 규정; where it gives you more rights, it applies.